Shipping policy
Shipping Policy
Titan Bolt Kits delivers throughout New Zealand. We do not currently ship internationally.
Freight charges
Freight is additional unless expressly stated otherwise. Shipping charges will be calculated at checkout, shown on an issued quotation, or confirmed before the order is accepted.
Large, heavy, rural, residential or multi-package orders may attract additional freight charges. We will contact you before processing the order if the freight charge needs to be adjusted.
Dispatch
Orders are dispatched once:
- the order has been accepted;
- payment requirements have been satisfied; and
- the goods are available for dispatch.
Credit-account orders may be dispatched before payment in accordance with the customer’s approved account terms.
Any stated dispatch or delivery date is an estimate only. Availability, supplier delays, courier disruption, public holidays and events outside our reasonable control may affect delivery times.
Tracking
Where tracking is available, the tracking number and courier link will be added to the order after dispatch. Tracking may take time to update after a courier label is created.
Delivery
Customers are responsible for providing a complete and accurate delivery address, contact name, telephone number and any relevant delivery instructions.
Additional costs caused by an incorrect address, failed delivery, redirection or re-delivery may be charged to the customer.
Delivery is complete when the goods are delivered to the nominated address, collected by the customer, or collected by a carrier nominated by the customer.
Multiple shipments
We may dispatch an order in more than one shipment where products are available at different times. Where practical, we will advise the customer before doing so.
Damage, shortages or incorrect goods
Please inspect the shipment promptly after delivery.
Shortages, incorrect goods, visible damage or suspected freight damage should be reported to Titan Bolt Kits within five working days of delivery. Please provide the order number, photographs and any other reasonable supporting information.
Do not discard damaged packaging until the claim has been assessed.
Delayed or missing deliveries
Contact Titan Bolt Kits if tracking shows an unreasonable delay or the shipment appears to be missing. We will work with the courier to investigate the delivery.
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under New Zealand law.
Contact
Titan Bolt Kits
Email: sales@titanboltkits.co.nz
Website: www.titanboltkits.co.nz